Built Secure from Day One: We protect your business data and customer information with the same security standards used by banks and healthcare companies. Your data stays safe, your customers stay protected.
Data Protection
Encryption Everywhere
- Data in Transit: All data between your devices and our servers uses TLS 1.3 encryption
- Data at Rest: All stored data is encrypted using AES-256 encryption
- Call Recordings: End-to-end encrypted and stored separately from other data
- Database Security: Customer data encrypted at the field level with rotating keys
Access Controls
- Multi-factor authentication required for all accounts
- Role-based access - team members only see what they need
- Session management with automatic timeout
- Account activity logging and monitoring
🛡️ Data Isolation
Your business data is completely isolated from other customers. We use tenant separation to ensure your information never mixes with others.
🔄 Automatic Backups
Continuous backups with 99.99% durability. Your data is replicated across multiple secure data centers.
⚡ Incident Response
24/7 security monitoring with automated threat detection and immediate response protocols.
Infrastructure Security
Cloud Security
- AWS Infrastructure: Hosted on Amazon Web Services with enterprise security features
- Private Networks: All services run in isolated virtual private clouds
- DDoS Protection: Multi-layer protection against attacks and service disruptions
- Geo-Redundancy: Data replicated across multiple geographic regions
AI Model Security
- AI models trained on anonymized data only
- No customer data used for model training without explicit consent
- Secure API endpoints with rate limiting and authentication
- Continuous monitoring for unusual AI behavior patterns
Compliance and Certifications
Industry Standards
- SOC 2 Type II: Annual audits of security controls and processes
- GDPR Compliant: European data protection standards
- CCPA Compliant: California privacy law compliance
- HIPAA Ready: Additional protections available for healthcare contractors
Third-Party Security
- All vendors undergo security assessments
- Payment processing through PCI DSS compliant providers
- Regular penetration testing by independent security firms
- Vulnerability scanning and patch management
Your Security Controls
Account Security
- Strong Passwords: Enforced minimum complexity requirements
- Two-Factor Auth: SMS, authenticator app, or hardware token options
- Login Monitoring: Alerts for unusual login patterns or locations
- Session Management: Control active sessions and force logout if needed
Data Controls
- Call Recording Settings: Choose what calls to record and retention periods
- Data Export: Download your data anytime in standard formats
- Data Deletion: Permanently delete specific records or entire account
- Access Logs: See who accessed what data and when
AI Assistant Security
Call Handling Security
- AI identifies itself and your business clearly to callers
- Configurable limits on what information AI can share
- Human escalation for sensitive or unusual requests
- Call authentication for callback verification
Customer Data Protection
- Customer phone numbers and personal info encrypted separately
- No cross-customer data leakage in AI responses
- Automatic PII detection and protection
- Configurable data retention policies
Incident Response
Security Monitoring
- 24/7 Monitoring: Automated security monitoring and alerting
- Threat Detection: AI-powered anomaly detection for suspicious activity
- Response Team: Dedicated security team for incident response
- Customer Notification: Immediate notification of any security incidents affecting your data
Business Continuity
- Disaster recovery plans tested quarterly
- 99.9% uptime service level agreement
- Automatic failover to backup systems
- Geographic redundancy for critical systems
Privacy by Design
Data Minimization
- We collect only the data needed for our services
- Automatic deletion of unnecessary temporary data
- Granular permissions for data access
- Regular audits of data collection practices
Transparency
- Clear documentation of what data we collect and why
- Regular security updates and communications
- Open security documentation and best practices
- Annual transparency reports
Security Best Practices for You
Account Security
- Enable two-factor authentication
- Use a unique, strong password
- Don't share login credentials with others
- Log out of shared devices
- Report suspicious activity immediately
Team Access
- Give team members only the access they need
- Remove access for former employees promptly
- Use separate accounts for each team member
- Review access permissions regularly